Our Promise To You
Client Respect Guarantee
Our technicians will always wear shoe covers in your home and leave it as neat as they found it. They won't damage any part of your home or belongings. They'll never curse, swear, smoke, or drink on your property. If you ever feel like we've disrespected you or your home during your heating and air-conditioning installation we will pay you $200.00 no questions asked.
No Frustration Guarantee
During your labor warranty period, if your system stops working we will have someone at your house within two to three hours of your call (based on your location) or we will give you $200 for your frustration.
Straight Forward Pricing Promise
Our technicians will tell you upfront what your repairs will cost. Our trucks are fully stocked every morning with all of the possible tools and parts so our technician can get your unit repaired as quick as possible. You will never be charged by the hour for slow inefficient service.
Drug & Alcohol Free
You deserve to know who will be in your home when we come to work on your system. Every Eastern Air Flow of Kentucky LLC Technician receives a thorough screening process that includes a background check and drug test. Our technician will arrive with a clean uniform on and will treat you with respect. You will get professional service with clear judgement. We do not hire anyone whom we could not trust in our own home. You will feel safe and comfortable with every aspect of their work guaranteed.
Competitive Edge Guarantee
We like to keep our competitive edge sharp against our competition. Bring us a copy of your quote for a new HVAC system to our office in Prestonsburg, Kentucky. If the quote is from one of the three largest companies in our area, we will beat the price by at least $395.00 with similar products and better service!
Our technicians will always wear shoe covers in your home and leave it as neat as they found it. They won't damage any part of your home or belongings. They'll never curse, swear, smoke, or drink on your property. If you ever feel like we've disrespected you or your home during your heating and air-conditioning installation we will pay you $200.00 no questions asked.
No Frustration Guarantee
During your labor warranty period, if your system stops working we will have someone at your house within two to three hours of your call (based on your location) or we will give you $200 for your frustration.
Straight Forward Pricing Promise
Our technicians will tell you upfront what your repairs will cost. Our trucks are fully stocked every morning with all of the possible tools and parts so our technician can get your unit repaired as quick as possible. You will never be charged by the hour for slow inefficient service.
Drug & Alcohol Free
You deserve to know who will be in your home when we come to work on your system. Every Eastern Air Flow of Kentucky LLC Technician receives a thorough screening process that includes a background check and drug test. Our technician will arrive with a clean uniform on and will treat you with respect. You will get professional service with clear judgement. We do not hire anyone whom we could not trust in our own home. You will feel safe and comfortable with every aspect of their work guaranteed.
Competitive Edge Guarantee
We like to keep our competitive edge sharp against our competition. Bring us a copy of your quote for a new HVAC system to our office in Prestonsburg, Kentucky. If the quote is from one of the three largest companies in our area, we will beat the price by at least $395.00 with similar products and better service!
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Our residential high efficiency Tempstar Heating and Cooling Systems come with a no hassle 10 year parts and compressor limited warranty* when registered.
Our residential high efficiency American Standard Heating and Cooling Systems come with a no hassle 10 year parts and compressor limited warranty* when registered.
Service Call Warranty Policy: We warranty our service call outs for 30 days from the day we were there if it is the same problem and no other company has been there since. Additionally a service diagnostic charge will be issued any time our technicians are dispatched to diagnose a heating and air conditioning system. Estimates however in which our technician was not dispatched to diagnose your system are FREE.
If you pay a diagnostic fee but purchase a system, we will give you that diagnostic back. Contact management via email at [email protected] for any questions or issues. Thank you for your support.
If you pay a diagnostic fee but purchase a system, we will give you that diagnostic back. Contact management via email at [email protected] for any questions or issues. Thank you for your support.
Replacement Part Warranty Policy: Most of our OEM and UNIVERSAL replacement parts come with a one year manufacturer warranty from date of part installation which will cover the cost of the part, but not the labor.
